Job Description

The customer account manager will be responsible for managing all client accounts by fostering the relationship between the company and the customer in addition to handling projects, accounts or issues that might be relative to the customer. The Customer Account Manager will collaborate with internal and external customers regularly.

Job Duties

• Serves as the main point of contact for all selected accounts. Communicates with customers daily to provide support and find solutions.
• Inputs daily orders into company software for tracking per customer portal, email, and/or telephone requests.
• Review jobs with customer and appropriate Service Manager and/or Director of Service of follow-up, changes, updates and procedures.
• Continuous and clear communication of progress on jobs and material to the customers.
• Identify and develop new processes and procedures with internal and external customers to make operations more efficient and effective.
• Manage special reporting needs for customers – providing reports as well as uploading and importing reports.
• Builds and maintains strong client relationships.
• Assist in managing inventory. Continuous collaboration with the Purchasing Manager to identify inventory needs and stock.

Skills and Qualification Requirements

• Excellent communication skills
• Computer proficiency in all Microsoft Office applications
• Quickbooks experience a plus
• 3-5 years customer service experience
• Positive attitude and ability to multitask